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Terms and Conditions

1. Applicability

Unless otherwise stated, these Terms and Conditions apply regardless of the method used to the order the goods. All orders are accepted on these Terms and Conditions.

No variations to these Terms and Conditions shall be binding unless agreed to in writing between Bellefontaines’ Jewellers and the purchaser.

2. Payment

All prices include UK excise duty and UK VAT applicable at the time. All goods must be paid for before dispatch. Payment may be made using our secure server by Visa, MasterCard, or Switch cards.

3. Despatch of Goods

Delivery is free for order totals over £100.00 for any amount of purchased items. Despatch will occur only on satisfactory authorisation of payment cards. The standard is Monday - Friday the despatch and delivery charge will be £6.00, orders placed before 2pm on a weekday will be packed the next day. Please then allow up to 5 working days for delivery. Express delivery is Monday - Friday only, the charge is £15.00,  orders placed before 2pm on a weekday will be packed the same day. Please then allow up to 2 working days for delivery. These charges will be added to the total price of the goods.  For security purposes all our delivery methods used require a signature. We are currently not able to deliver to any address overseas, P.O. Boxes or miltary bases.

4. Delivery of Goods

Goods should arrive 4-5 days from the date we receive your order. All deliveries will be sent by Royal Mail using either Recorded or Special Delivery service. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you have received the delivery.

If an item is out of stock, we will endeavour to get it for you as soon as possible. We will email you if this is the case and give you an idea of when we should be able to despatch the order. You will always have the option to cancel your order if you would rather not wait. If you have any queries regarding delivery, please email sales@bellefontainesjewellers.co.uk or phone 01277 655481.

5. Return of Goods

Your satisfaction is our first priority. If you are not completely satisfied with your purchase for any reason, you can return it unused and in a saleable condition within 7 days of receipt for a full refund. This provision does not affect your statutory rights (relating to faulty or misdescribed goods or your right to cancel orders under the consumer Protection (Distance Selling) regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau. To return an item for a refund, please use Royal Mail Special Delivery service.

In the interest of hygiene we are unable to offer a refund or exchange on any pierced jewellery.

6. General

All measurements are approximate. The reproduction of colours is as accurate as the photographic and production process will allow. All matters concerning the incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and constructed and governed according to English law and the English courts shall have jurisdiction in all such matters.

7. Cancellation

If, for any reason you are unhappy with the item/s you have ordered you have the right to cancel. You can email us on customerservice@bellefontainesjewellers.co.uk or call 01277 655481.

If you wish to cancel before the items are despatched, you are asked to contact us by e-mail as soon as practicably possible. If however your cancellation is received after the items have been despatched please return the item/s as detailed in our returns section.

8. Faulty Goods

If the goods are faulty and you would like a replacement please email us as soon as possible so that we can arrange a replacement item to be sent to you.

9. Confirmation of Order

All orders will be confirmed by email immediately the order is processed.

10. Security

Your credit card details are dealt with using the most secure encrypted format approved by inter-bank standards.

11. Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly to process your order and secondly, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details
  • We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly.
  • The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Cookies are used on the shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

If you have any questions or comments about privacy on this website you should email us.

Contact Details

Bellefontaines’ Jewellers Ltd
14 High Street
Billericay
Essex
CM12 9BQ

Tel: 01277 655481 or 622380
Fax: 01277 630719

Email: customerservice@bellefontainesjewellers.co.uk

 

Registered in England and Wales, number 8880958, First Floor, 1a, High Street, Southminster, Essex, CM0 7AA.